Refund & Cancellation Policy

1. Subscription Tier Refunds (Pro Growth & Studio)

Paid subscriptions (Pro Growth ₹2,499/mo or Studio Enterprise) are billed on a recurring monthly or annual basis. You may cancel your subscription at any time from your Billing Dashboard.

• Cancellations take effect at the end of the current billing cycle.
• Refund requests submitted within 48 hours of initial subscription purchase are eligible for a full refund if no inquiries were accepted during that period.
• Annual subscriptions canceled mid-term are eligible for a pro-rated refund minus standard monthly rate adjustments.

2. Consultation Booking Cancellation & Refunds

When a client books a paid consultation with a professional via Vastoco:

• Client Cancellation (>24 Hours Notice): 100% full refund credited to original payment method within 5–7 business days.
• Client Cancellation (<24 Hours Notice): 50% refund to cover professional schedule reservation.
• Professional Cancellation / No-Show: 100% immediate full refund to client + system warning flag on professional profile.

3. Micro-Task Payout Disputes

Micro-task funds held in escrow are released upon poster approval. If a delivered task fails to meet stated project requirements, Vastoco arbitration will review submission history to issue partial or full refunds.