Community Guidelines

1. Professional & Respectful Interaction

All users agree to communicate professionally during project inquiries, consultations, and micro-task collaborations. Defamatory, discriminatory, or abusive language will result in immediate permanent suspension.

2. Authentic Client Reviews & No Astroturfing

Reviews can only be submitted following verified consultations or completed projects. Posting fake self-reviews, paying for artificial reviews, or review-extortion by clients is prohibited.

3. Prohibited Conduct

The following will result in a warning, suspension, or permanent ban depending on severity:

• Creating multiple accounts to bypass a suspension or manipulate search ranking.
• Sharing personal contact details in public listings solely to route bookings off-platform before a first verified consultation.
• Uploading someone else's project photos, floor plans, or credentials as your own.
• Discriminating against any user based on religion, caste, gender, or region.
• Spamming clients or professionals with unsolicited bulk messages.

4. Account Suspension & Appeals

Where possible, we issue a warning before suspension. Accounts involved in fraud, safety risk, or repeated violations may be suspended immediately without prior warning.

• You will receive an email explaining the reason for suspension.
• You can appeal within 15 days by writing to community@vastoco.in with your account email and an explanation.
• Appeals are reviewed by a human, not an automated system, within 5 business days.