Terms and Conditions for Clients

This agreement is between you and Vastoco Private Limited ("Vastoco", "we", "us"). By creating an account, sending an enquiry or booking a consultation you accept these terms, our general Terms and Conditions, our Privacy Policy and the Conditions of Use and Professional Services.

Vastoco Private Limited, CIN U63122UW2026PTC259452, registered office at 38, Lokendra Puri, Gari Bhadauriya, Agra, Uttar Pradesh 282002, India. General contact: info@vastoco.in. Grievances and privacy requests: grievance@vastoco.in.

• You must be at least 18 years old, legally able to contract, and located in India.
• Give accurate information and keep it up to date. Keep one account only.
• Verify your mobile number or email with the one-time passcode we send. Protect your login and tell us at once if you think someone else has used it.

Vastoco is a technology marketplace. It is an intermediary under the Information Technology Act, 2000 and a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020. Each professional's name, category and details are shown on their profile.

The consultation is a service between you and the professional. Vastoco is not the architect, designer or consultant and does not give professional advice. Vastoco is responsible for its own services: running the platform, reviewing verification documents, handling payments and handling complaints.

• The fee, any taxes such as GST, and the total you pay are shown before you confirm payment.
• Payment is collected through our payment partner, Razorpay. We do not store your complete card, UPI or bank details.
• We confirm a successful booking by email or WhatsApp. If money is deducted but no booking is confirmed, see the refund rules and contact us.
• Vastoco's commission is deducted from the professional's fee. It is never added on top of the price you pay.

Cancellation, rescheduling and refund rules for consultations are in the Conditions of Use and Professional Services. Approved refunds go back to the original payment method.

You own your content. You give Vastoco a non-exclusive, royalty-free licence to host and display it to operate and secure the platform. Reviews must be genuine and come from a completed consultation. We may restrict or remove content that is unlawful, misleading, abusive or breaks our rules.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. You may complain to a Consumer Commission or call the National Consumer Helpline on 1915 at any time, whether or not you have used our grievance process first.

Vastoco's brand, software and platform materials belong to Vastoco. Drawings, designs and other work shared by a professional remain theirs. You receive only the rights that you agree with the professional in your own written project agreement.

A professional is responsible for their own advice and work. Vastoco does not guarantee any outcome of a consultation or project. Nothing here excludes liability that the law does not allow us to exclude, including liability for fraud, wilful misconduct or our own service failures that the law makes us responsible for.

We may suspend an account for fraud, abuse, unlawful conduct or a security risk, and we will explain why where the law allows. You may ask us to close your account at any time. Pending bookings and refunds are handled first.

Indian law applies. Please first raise the issue with our Grievance Officer. Disputes that remain unresolved are handled as set out in the complaints and dispute resolution section of our Terms and Conditions: arbitration seated at Agra, Uttar Pradesh for commercial disputes that can be arbitrated, and the courts at Agra for the rest. Nothing in this document stops a consumer from approaching a Consumer Commission or using any other remedy that the law gives.

If you have a complaint about this document, your data or how you were treated on Vastoco, write to our Grievance Officer. You can also use the Grievance Redressal page to see the full process and where to escalate.