Conditions of Use and Professional Services

The professional's category, profile, consultation duration, availability, fee, applicable taxes and final payable amount are shown before checkout. Review the scope and timing before confirming.

A consultation is advisory. It is not a promise of project engagement, statutory approval, cost, timeline, design outcome or construction result. Any continuing project requires a separate agreement between client and professional.

Each confirmed booking includes one free reschedule request if submitted at least four hours before the scheduled start. Rescheduling requires mutual approval. Until the other party accepts the proposed slot, the original booking remains scheduled.

If a request is declined or expires, the parties may keep the original slot or cancel under the refund tier applicable when cancellation is requested. Additional reschedules, or requests within four hours, may be treated as a cancellation and new booking. Vastoco may make a fair exception for a verified emergency or platform failure.

Vastoco may send confirmation and multiple reasonable reminders by email and WhatsApp before a consultation. Delivery is not guaranteed, and a missed reminder does not itself change a booking or refund tier. Keep contact details current and check your dashboard.

Join on time from a suitable device and connection. A short technical grace period may be provided. Session events and support records may be reviewed when attendance is disputed.

If the professional cannot attend, the client may choose a suitable replacement suggested by Vastoco. The client is never required to accept a replacement. If declined or unavailable, or no mutually acceptable new time is agreed, the client receives a full refund of the eligible amount.

Repeated professional cancellations or no-shows may reduce visibility, pause new bookings, trigger re-verification, or lead to suspension. Genuine emergencies are reviewed fairly.

A client who does not join and has not cancelled at least two hours before the consultation is not ordinarily eligible for a refund. A verified platform outage, medical emergency, natural event or comparable circumstance may be reviewed case by case when reported promptly with reasonable evidence.

This exception process does not guarantee a refund. Vastoco will not apply an unpublished penalty or make it unnecessarily difficult to submit a valid request.

A payout becomes eligible after the professional submits an accurate outcome summary, the consultation is marked completed, and no active dispute, refund hold or legal restriction applies.

Vastoco deducts a 15% platform commission from the eligible professional fee. Subject to verification, settlement and banking availability, the remaining payout is initiated within 2–7 business days after eligibility. External bank or payment-provider delays may extend receipt time.

Raise a booking complaint promptly through support with relevant evidence. We may pause a payout while reviewing an attendance, payment, safety or service-delivery dispute. Both parties must cooperate honestly.

A chargeback must not be used to evade the stated dispute process or obtain a duplicate refund. This does not limit a lawful challenge to an unauthorised or incorrectly processed payment.

Professional SaaS plans, when offered, provide the features, limits, billing period and price shown at purchase. They do not guarantee leads, bookings, revenue, rankings or business results.

Renewal and cancellation terms will be displayed before subscription. Cancelling stops future renewal but does not ordinarily refund a period already started, except where required by law, promised at checkout or caused by a material failure of the paid service.