Conditions of Use for Clients

These conditions apply when you use Vastoco as a client: you search for, compare, save, enquire about or book an Architect, Interior Designer or Vastu Consultant. They add to our Terms and Conditions and the Conditions of Use and Professional Services, which also apply. You must be at least 18 years old, able to enter a contract under Indian law, and located in India.

• Search and compare verified professionals by city, service, fee, ratings and response time.
• Read profiles, portfolios and reviews, and browse the Inspiration feed for ideas.
• Send your requirement to a professional or book a paid video consultation.
• Share project details, drawings and photos with a professional you have booked, only for that consultation.
• Join the consultation, and review the professional after a completed consultation.
• Ask for a refund or raise a complaint where our policies allow.

• Give a false identity, false contact details or a made-up requirement, or book in another person's name without their permission.
• Record the audio, video or screen of a consultation, or share it with others, without the professional's clear consent.
• Harass, threaten, discriminate against or pressure a professional.
• Book a consultation and then avoid paying for it, including a chargeback or payment dispute that you know is wrong.
• Post fake, paid or revenge reviews, or review a professional you did not consult.
• Upload unlawful, infringing or harmful files, or files that contain another person's personal data that you have no right to share.
• Scrape the platform or use bots or automated tools on it.

• The fee, duration, time slot, applicable taxes and the final amount you pay are shown before you pay. Please read them.
• A consultation is advice. It does not guarantee approvals, cost, timeline, design outcome or structural safety. Any later project needs your own written agreement with the professional.
• Join on time with a working device and connection. Cancellation, rescheduling and refunds follow the Conditions of Use and Professional Services.
• If the professional does not appear, or the platform fails, tell us straight away so we can review a refund.

• Architects: we check the person's registration against the Council of Architecture's public record at a point in time.
• Interior Designers and Vastu Consultants: no national registry exists for these professions. We review the degree, diploma or certificate that the professional uploaded.
• Students are not professionals and cannot be booked.

A badge is not a guarantee of quality, price, availability or results. Before you hire anyone for a project, ask for a written scope and fee, check references, and for building work check the local approvals and licences that apply.

• A review must describe a real, completed consultation, honestly and fairly. Do not include personal data or abuse.
• You own your content. You give Vastoco a non-exclusive licence to host and display it as needed to run the platform.
• We may label, limit or remove content that breaks these rules. We do not remove a review only because it is critical.

• Payments are processed by Razorpay. Vastoco does not store your full card, UPI or net-banking details.
• The price shown is the price you pay. Vastoco's commission is taken from the professional's fee and is not added to yours.
• We do not use fake urgency, hidden charges or pre-ticked add-ons.

If you have a complaint about this document, your data or how you were treated on Vastoco, write to our Grievance Officer. You can also use the Grievance Redressal page to see the full process and where to escalate.