Refund and Cancellation Policy

This policy applies to the registration fee paid on vastoco.in for the Vastoco Hackathon. Payments are processed securely by Razorpay. Vastoco does not store your complete card, UPI or bank details.

• It covers only the hackathon registration fee. Any other product or service we offer later, such as merchandise, accommodation or add-ons, will have its own terms.
• Refunds for consultations and professional plans follow the Conditions of Use and Professional Services, not this page.
• This policy is part of the Hackathon Terms and Conditions and our general Terms and Conditions. The eligibility rules in the Hackathon Conditions of Participation apply to every hackathon registration.

• The registration fee is ₹500 for an individual entry and ₹999 for a group of 2–4 members. The ₹999 group fee covers the entire entry and is not charged per member.
• The fee for a team is paid once, by the person who registers the team. Any refund goes back to that payer, through the original payment method.
• If a team member leaves or is replaced, the fee stays the same and no part of it is refunded.
• We cannot split a refund between team members or send it to a different person or account.

• Until 7 November 2026, 11:59 PM IST: you get a full refund of the registration fee. This is the last moment registration is open, so you can cancel at any time while you can still register.
• From 8 November 2026: no refund is given. From that day registered participants receive the problem statement and the hackathon work begins.
• A request made before the deadline is on time if we receive your email before the deadline, even if we reply and approve it afterwards.
• If you do not take part or do not submit a project, no refund is given.

• Every paid registration takes part in the hackathon. There is no separate selection before the problem statement is released.
• Not reaching the Top 10, or being eliminated in Round 1 or Round 2, is not a reason for a refund. Results are decided on the judging criteria published for the hackathon.
• If you are disqualified for breaking the hackathon rules or code of conduct, no refund is given.

• If we cancel the hackathon, you get a full refund. You do not need to ask. We will start the refund ourselves and email you.
• If we change the hackathon dates, or change its format in a way that matters (for example, from online to in person), and you cannot take part, you can ask for a full refund within 7 days of our announcement. We announce changes on this website and by email to registered participants.
• If the dates change, the refund deadline in section 3 moves with them and applies to the new dates.

• If money was deducted but your registration was not confirmed, your bank or Razorpay often returns it automatically within 5 to 7 working days. Please wait that long before writing to us.
• If the money has not come back after 7 working days, or you were charged twice, email us within 30 days of the payment. We refund the extra or failed payment in full once we confirm it.

• Email info@vastoco.in from the email address you registered with.
• Include your full name, your registered email address, your team name (if you registered as a team) and your Razorpay payment ID.
• We reply within 2 working days.

• Approved refunds go back to the original payment method you used, whether card, UPI, net banking or wallet.
• The money usually reaches you within 5 to 7 working days from the day we approve the refund. The exact time depends on your bank or wallet.
• Working days are Monday to Friday, except public holidays in India.

Nothing in this policy limits any right you have under Indian consumer law. Disputes are handled as set out in the complaints and dispute resolution section of our Terms and Conditions. Indian law applies, and a consumer may always approach a Consumer Commission.

We may update this policy and will publish the new date at the top of this page. A change applies to registrations made after it is published. Your registration stays under the policy in force when you paid.

If you are not satisfied with how your request was handled, write to our Grievance Officer.